This policy explains how Creatine.pk, based in E-11, Islamabad, handles personal information when you browse, place an order or contact us.

Information we collect

When you order, we collect the details needed to fulfil your order, such as your name, email address, phone number, billing and shipping addresses, items ordered, and payment method or status. If you create an account or contact us, we also handle the account details or information you provide in your message.

Our website and hosting systems may record technical information, such as your IP address and browser details, to operate the site and investigate errors or misuse.

How we use it

We use this information to process and deliver orders, provide updates, handle customer support, returns and refunds, maintain transaction records, and help keep the website and checkout secure.

Who receives it

We share the information needed to provide the service with the providers involved. For example, a courier receives your delivery details, and a payment provider receives the information needed to process the selected payment method where applicable. Website hosting and email providers may process information on our behalf. If you contact us via WhatsApp, your message is also handled by WhatsApp under its own privacy terms. We may disclose information when required by law.

Cookies and similar technologies

The store uses cookies or similar technologies to keep track of your cart and support account and checkout functions. You can manage cookies in your browser settings. Blocking cookies used by the store may affect your cart, account or checkout.

How long we keep information

How long we retain information depends on the type of record, its use in fulfilling orders or handling support, and any applicable accounting or legal requirements.

Privacy requests

To ask about your information or request access, correction or deletion, email hello@creatine.pk. We may need to verify that the information relates to you. Some records may need to be retained for legal, accounting or order-related reasons.