Unopened products with the original seal intact are eligible for return requests. If an item arrives damaged or you receive the wrong product, please notify us within 24 hours of delivery so we can review the issue and arrange the next step.
Report a damaged or incorrect item
- Contact us within 24 hours at hello@creatine.pk or through our contact page. Include your order number, proof of purchase and a short description of the issue.
- Keep the product and packaging. If available, include photos of the parcel, shipping label, product seal and the issue. If a product arrives with a damaged seal or appears unsafe, leave it unused.
- Wait for our instructions before sending anything back. We’ll tell you whether a return is needed, where to send it and what remedy applies.
Change-of-mind returns
You may request a change-of-mind return if the product is unopened and the original seal is intact. Contact us with your order number to arrange the return. If an item arrived damaged or incorrect, use the reporting process above.
Return delivery costs
Before you send an item back, we’ll confirm the return instructions and explain how any delivery charges will be handled for your request.
Replacements and refunds
If a replacement or refund applies, we’ll confirm the next step. For a refund, we’ll confirm the amount, payment method and expected processing time when we respond to your request.
Nothing in this policy limits any rights or remedies available to you under applicable consumer law. See our Shipping & Delivery policy for delivery information.